Lead, Solutions Architect ConvergeOne 69 reviews 10900 Nesbitt Avenue South, Bloomington, MN 55437 Full-time Resume insights Your resume might be missing qualifications, based on your Indeed resume and the job description Experience & Skills MPLS SharePoint Firewall Ensure your resume details are correct before applying Job details Job Type Full-time Full Job Description C1 Company Overview: ConvergeOne: 1 Contact, 1 Connection, 1 Choice ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne. Charged By Greatness video: https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0 Overview: Summary The Lead Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne’s Enterprise customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Lead Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions. Responsibilities: Essential Functions Serves as the subject matter expert in key areas with a broader background in technical solutions Select 1-2 areas a major and then others a minor: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Provides solution consulting, technical design and sales support for account opportunities Provides live demonstrations for customers and sales teams Develops and maintains technical competency and related certifications for all core products and solutions areas Provides Customer facing presentations to customers, users groups, and conferences as required Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge Provides timely and accurate deliverables to customers including statements of work and product designs Provides ownership of Technical Solution Deliverables These could include Discovery and Documentation of Business Requirements Coordination with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements Own’s Statement of Work Language Gathering from other resources and Assembly of SOW. Participate in Solution/Delivery Assurance and Services Handoff Meetings Prepares technical designs using manufacturer design tools for product area of focus Ensures productive relationships with manufacturer technical peers Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed Assumes leadership responsibility and manages others as needed Qualifications: Required Qualifications (Specific to domain expertise) 7-10 years in Collaboration and Customer Experience Broad and general knowledge of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions Subject matter expertise related to SIP and Cloud based Services and architectures Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent presentation skills Exceptional customer facing skills Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment